Holiday Closure

Please be advised that all Energy CU branches will be closed for Canada Day, Monday July 3rd, 2017. Branches will re-open Tuesday July 4th, 2017.

Did you know? You can bank when and where you like!

You can access your account 24/7 with our Mobile App (for iOS and Andriod), CyberBanker online banking, and Telephone Teller. We have Remote Cheque Deposit through your Smartphone too! If you are not yet signed up for these free services give our offices a call! For more information: dial 416-238-5606, reach us toll free at 1-888-942-2522 or please visit us online at www.theenergycu.com .

World Elder Abuse Awareness Day

World Elder Abuse Awareness Day (WEAAD) is marked each year on June 15th as an official United Nations International Day acknowledging the significance of elder abuse as a public health and human rights issue.  According to the Department of Justice Canada, in 2009, seven per cent of seniors have reported some form of emotional or financial abuse and the overall rate of police-reported violence against seniors has increased 20 per cent since 1998. Research indicates that public education campaigns like WEAAD are vital for informing people about this issue.

If you or someone you know may be a victim of elder abuse please check out what you can do to help!

Canada’s Anti Spam Legislation (CASL)

Hey Members! We need your help! Express your consent to allow the Energy CU to send you electronic messages from time to time.

The Canadian Anti-Spam Law (CASL) went into effect July 1, 2014. It is in place to protect Canadians while ensuring that businesses can continue to compete in the global marketplace. On July 1, 2017 the third phase of CASL comes into effect. From time to time Energy CU staff may contact our members via email or other electronic means in order to serve them more efficiently. If at any time you would prefer not to receive electronic messages from The Energy Credit Union Limited, please contact us by email or phone 416-238-5606.

You can give your consent online here.

Are you travelling with your MemberCard outside of Canada?

If you’re planning on taking a trip outside of Canada, please contact us at 416-238-5606 prior to leaving. Our ongoing monitoring programs have identified increased levels of fraud in certain countries recently. As a result, debit card transactions may not be processed in those countries effective 1 November 2016.

We apologize for any inconvenience this may cause, but the security of our Members and their funds is very important to us.

Mobile App Update available 23 May 2017!

New Features in the Version 12 Energy CU App
• Recurring Bill payments-Users can now setup recurring bill payments from within the app
• Manage Alerts-Users can now setup and manage alerts from within the mobile app.
• Contextual Help-Contextual help allows the user to look for FAQ’s for a given feature.
• Push Notifications
• Redesigned Find Branch /ATM with integrated map-Clicking on the Find Us icon will show branch and ATM location results based on the member’s current location.

If you have any questions please call us at 416-238-5606

Practice safe computing on Social Media

  • Beware of “What type of STAR WARS character are you? Find out with our quiz! All of your friends have taken it!” or other similar quiz type posts. They require you to crate a quick profile, and you enter your info and cell number, as instructed. After a few minutes, a text turns up. It turns out you’re more Yoda than Darth Vader. You’ve also just unwittingly subscribed to some dubious service that charges $9.95 every month. Be wary of these bait-and-switch games. They tend to thrive on social sites.
  • By their very nature, social media sites make it easy for us to stay in touch with friends, while reaching out to meet new ones. But how well do you really know these new acquaintances? That person with the attractive profile picture who just friended you — and suddenly needs money — is probably some cybercriminal looking for easy cash. Think twice before acting. In fact, the same advice applies even if you know the person.
  • Beware of chain letter type posts. It may appear in the form of, “Retweet this and Bill Gates will donate $5 million to charity!” or “Stop animal cruelty! Click like and share!” Both the cause and claim are fake. So why would someone post this? Once the page has a sufficiently high popularity rating (by getting lots of “likes”) , the scammer either removes the page’s original content and replaces it with something else (usually malware or scam advertising); Many well-meaning people pass these fake claims onto others. Break the chain and inform them of the likely ruse.

Better be safe than sorry! Social media is a great way to stay in touch but remember that you are in charge of your own safety online!

 

Yes! We want profits for our shareholders!

The financial industry is once again in the news. This time large credit unions are coming under fire. It seems employees are admitting to selling products to members that those members may not actually need. They say there is more pressure to up sell and bring in those profits. This is a sad thing for us to hear. We know how tricky this topic can be. Why? Because we want profits. We want those profits for you!

Profits for us means profits for you. When we make profits, you get dividends.When we make profits, you get free online banking. Free ATM/POS transactions. Subsidized golf days. Subsidized bus trips. All possible due to profits. Yes. You heard it here. We want profits. When we work efficiently and increase our profits, they go right back into the pockets of our shareholders. We also have a lot of shareholders we need to answer to, just over 4500 of them, in fact. The real difference between us and the banks is that our shareholders are very special. They are our members, they are our owners. That new hire who needs a great mortgage rate trying desperately to break into the housing market. That retiree who looks forward to our annual general meeting to have their voice heard, while catching up with old friends and co-workers. That student who just got his first part-time job and has been saving up for that car. That busy mom on the midnight shift who wants to pay her bills on her break from her smartphone. That’s who our profits are for.

Our members have different wants and different needs. We try to anticipate all those needs. Some of our members are busy and on the go. They follow transactions on their account with our direct alerts, they rarely need to look at their statement. We know those members will appreciate a phone call to let them know about a new opportunity that they may have missed. Some members wait for their paper statement every month. It’s for them that we put important information in our paper statements. Some members use Facebook, some members follow our blog. We try to be convenient for our members and for each member that convenience comes in a different form. In the end It all comes back to profits. Profits for our members So we can give our members what they want and need.

Our CU principles have allowed us to serve our members each and every time with their best interests at heart. Advancing debt members don’t need in order to increase profits is a very short term gain. If our members are struggling, the community struggles. Increasing the financial literacy of our members means that they can start saving for that vacation or retirement much sooner then they thought they could. We show our members how to use their finances to make the best possible situation for themselves. Sometimes that means consolidating high interest debt to free up some of that hard earned cash for savings. Sometimes it means getting a top notch interest rate on their TFSA when those big guys are only offering a fraction of what we can in terms of interest. Let’s be honest, those big guys can’t match our rate because they also have to keep their shareholders happy too. Are you reaping shareholder benefits at the bank like you are here with us?

We try to keep our costs low, so our members can reap the benefits.While keeping overhead low we also reinvest in our products and services. We understand that technology is important and we beat the a lot of the big guys out of the gate when it comes to many of our products and services. Remember, the big guys have their shareholders to pay before they can invest in new products.

Our profits go to the members in a fair and equitable way. Your loyalty is rewarded. We aim for profits, but not at all costs. The member’s best interests always come first at our credit union. You don’t stay around for nearly 80 years by putting your members financial well being in jeopardy. You stay around for nearly 80 years by putting the best interests of your members first.

Thank you for your loyalty and we look forward to many more years of trust, loyalty and compassion with you!

 

Are you travelling with your MemberCard outside of Canada?

If you’re planning on taking a trip outside of Canada, please contact us at 416-238-5606 prior to leaving. Our ongoing monitoring programs have identified increased levels of fraud in certain countries recently. As a result, debit card transactions may not be processed in those countries effective 1 November 2016.

We apologize for any inconvenience this may cause, but the security of our Members and their funds is very important to us.

Ding Free Day 21 June, 2017

From BC to Newfoundland, credit union members have access to over 4400 surcharge-free ATMs. Added up, that’s a bigger ATM network than most banks. And it’s all ding free®.

Leave ATM surcharges behind you.

We’ve all been dinged by surcharge fees at an ATM that wasn’t our own. But as a member of the Energy CU, you don’t have to rely on our ATMs to keep from getting dinged ever again. In fact, you’re part of one of the largest surcharge-free ATM networks in the country.

Any credit union ATM is your credit union ATM.

Belonging to a national ATM network means you can bank ding free from sea to sea, with access to a national network of surcharge-free ATMs – a network bigger than most banks. Just look for a ding free sign on your ATM, and say goodbye to those pesky surcharge fees.

Get the ding free locator app today.

Available for iPhone, Android, Windows and Blackberry devices, the ding free® locator app can help you find the nearest surcharge-free ATM – wherever you are. To get yours for free, visit ding-free.ca