Canadian Anti-Spam Law (CASL)

The Canadian Anti-Spam Law (CASL) went into effect July 1, 2014. It is in place to protect Canadians while ensuring that businesses can continue to compete in the global marketplace. On July 1, 2017 the third phase of CASL comes into effect. From time to time Energy CU staff may contact our members via email or other electronic means in order to serve them more efficiently. If at any time you would prefer not to receive electronic messages from The Energy Credit Union Limited, please contact us by email or phone 416-238-5606.

You can give your consent online here.

Let’s talk Late!

In keeping with our continuous commitment to ensure our members receive excellent personalized service, our call centre will soon be able to take member calls from 8:30 – 5pm Monday to Friday! Starting 5 February, 2018 you can reach us even later!

Our call centre is staffed by professionals who are ready and waiting to serve our members. Whether you need help with your online banking, or just need a balance of your accounts, our call centre has been designed to improve member response times and augment our member service delivery.

One more way we are there when you need us!

RRSP DEADLINE MARCH 1ST, 2018 – Rate Update!

Don’t miss your chance to contribute to your RRSP for the 2017 tax year. March 1st, 2018 is the last day to make contributions!

If you have an RRSP variable account open you can easily contribute online through our Cyber Banker. If you need funds to take full advantage of your tax break, contact our loan department today! You can borrow for your TECU RRSP at the CU prime rate of 3.75%.

We are also offering Great promotional rates for new money to the CU. Limited time only! Conditions apply!

  • 1 year @ 2.20%APR*
  • 2 year @ 2.45%APR*
  • 3 year @ 2.70%APR *

If you have questions, or if you would like to speak to us about your RRSP please do not hesitate to contact our offices at 416-438-5606 or visit us online at www.theenergycu.com

*Some conditions apply. New Money only. Rates subject to change at any time. Limited time offer.

Change the password for your online Cyber Teller!

Keep safe! Don’t be a victim! Keeping safe online has become a big issue of importance for our members. Cyber security risks have increased and hacking technologies have improved. Information shared via email can be a valuable find for hackers who manage to gain access to your email password. For example, if someone gained access to your email account, they could monitor your private communications over time or attempt to use your banking info to siphon off small amounts of money every so often. A regular password change would stop these criminal activities – whether or not you were aware of the breach. This is especially true if you use the same password for multiple accounts. Once they have one password, if you reuse this password they can gain access to all your online accounts.

  • At the Energy CU, members can send us secure encrypted emails if they put the following in the subject line    secure:   this will encrypt data you are sending to us, and help keep your info safe.
  • Help keep your personal banking data safe by monitoring your account very closely. You can choose to set up email alerts to be notified by email of any account activity. But if a scammer already has access to your emails, you are too late! Act now!
  • Use of a password manager has made remembering different passwords easy and secure.  Check our your respective app store for options. Make your passwords strong. If passwords are easy for you to remember, they could be easy to hack!

If you have any questions about how to keep yourself safe online please refer to our website or give us a call at 416-238-5606 to ease your mind!

RRSP DEADLINE MARCH 1ST, 2018

Don’t miss your chance to contribute to your RRSP for the 2017 tax year. March 1st, 2018 is the last day to make contributions!

If you have an RRSP variable account open you can easily contribute online through our Cyber Banker. If you need funds to take full advantage of your tax break, contact our loan department today! You can borrow for your TECU RRSP at the CU prime rate of 3.5%.

We are also offering Great promotional rates for new money to the CU. Limited time only! Conditions apply!

  • 1 year 2.15%
  • 2 year 2.40%
  • 3 year 2.65%

If you have questions, or if you would like to speak to us about your RRSP please do not hesitate to contact our offices at 416-438-5606 or visit us online at www.theenergycu.com

Attention all members!

Due to the change in our relationship with CU Mastercard, payments to this card will no longer be free to our members. This change will affect very few of our members as most of you qualify for free bill payments. We are proud to offer all our members the chance to apply for an Energy CU Visa which will come with free payments.

If you are interested in applying for an Energy CU Visa please click here for more information.

Canadian Anti-Spam Law (CASL)

The Canadian Anti-Spam Law (CASL) went into effect July 1, 2014. It is in place to protect Canadians while ensuring that businesses can continue to compete in the global marketplace. On July 1, 2017 the third phase of CASL comes into effect. From time to time Energy CU staff may contact our members via email or other electronic means in order to serve them more efficiently. If at any time you would prefer not to receive electronic messages from The Energy Credit Union Limited, please contact us by email or phone 416-238-5606.

You can give your consent online here.

Christmas Holiday Hours

Please be advised that our branches will be operating on a holiday schedule during this holiday season. Please keep in mind that the telephone teller and our CyberBanker will be available 24/7. Please make sure your account has been activated with these free services and you will be able to access your accounts from the comfort of home at any hour of the night or day!

Southlake Branch

  • December 22 8:00-4:00
  • December 25 + 26 Closed
  • December 27-29 8:00-4:00
  • January 1 Closed
  • January 2 8:00-4:00

Service Centre Branch

  • December 22 8:30-3:00
  • December 25 + 26 Closed
  • December 27 8:30-4:00
  • December 28-29 8:30-3:00
  • January 1 Closed
  • January 2 8:30-3:00

Head Office Branch

  • December 22 8:30-3:00
  • December 25+ 26 Closed
  • December 27-29 8:30-3:00
  • January 1 Closed
  • January 2 8:30-3:00

Gerdau Branch

  • Tuesday December 26 Closed
  • Thursday December 28 Closed

 

Are you travelling with your MemberCard outside of Canada?

If you’re planning on taking a trip outside of Canada, please contact us at 416-238-5606 prior to leaving. Our ongoing monitoring programs have identified increased levels of fraud in certain countries recently. As a result, debit card transactions may not be processed in those countries effective 1 November 2016. If you are a frequent traveler to the US, you can sign a Bond of Indemnity which would allow you to have full access of your card without having to notify us each time, for the states you specify. Some conditions apply. For more information please contact us at 416-238-5606.

We apologize for any inconvenience this may cause, but the security of our Members and their funds is very important to us.

ClickSWITCH integration with online banking

You are now able to initiate your switches even faster by logging into your internet banking!

Keep in mind that only the Primary Account Holder’s information will pull into Clickswitch; therefore, joint accounts may require the member to sign in using their own credentials, and enrolling the account numbers on their respective joint account.

If you have any questions about how you can quickly and easily start the process of switching all your automatic transfers, debits and direct deposits, please all our offices for details at 416-238-5606.